Privacy Policy
This ECS Networks Privacy Policy ('Privacy Policy') provides information on the Processing (as defined below) of Personal Data (as defined below), including Personal Data to which ECS Networks has access in connection with the provision of products and services to our customers. This policy governs ECS Networks and its global subsidiaries worldwide for all operations where ECS Networks is the Controller of Personal Data.
Definitions
Contract Data means any Personal Data about our customers, our customers' customers, or our customers' personnel that ECS Networks Processes in connection with providing products or services to a customer under a contract.
Controller means a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data.
Personal Data means information relating to an identified or identifiable natural person to the extent such information is afforded the protection of law. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identification number, location data, an online identifier or to one or more factors specific to the individual's physical, physiological, mental, economic, cultural, or social identity. In the state of California, Personal Data may also include categories of information that identify or could be linked to a particular consumer or household such as identifiers, bank account and payment card numbers, Protected Class characteristics, commercial information, biometric information, professional, educational or employment-related information, Internet or electronic network activity, and inferences used to create a profile about a consumer in accordance with applicable law.
Process means any operation or set of operations that is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, blocking, erasure, or destruction.
Processor means a natural or legal person, public authority, agency or other body which Processes Personal Data on behalf of a Controller.
Special Categories, Sensitive Personal Data, or Characteristics of Protected Class(es) (collectively, "Special Categories") means, to the extent designated under applicable law, Personal Data revealing racial or ethnic origin, color, national origin; political opinions, religious, or philosophical beliefs; trade union membership; genetic data or biometric data for the purpose of uniquely identifying a natural person; data concerning age, disability, or health; or data concerning a natural person's sex life or sexual orientation.
You means any individual about whom ECS Networks collects, uses, or discloses Personal Data except as described below.
Collection of Personal Data
We are committed to protecting your privacy. **Our website does not set or use cookies and does not collect personally identifiable information (PII) from general visitors.**
What We Don't Do
- No Cookies: Our website does not set any cookies, either first-party or third-party. While we have no control over cookies that may be set by your Internet Service Provider (ISP) or other third parties involved in the delivery of our site, ECS Networks itself does not set or use any cookies.
- No Tracking Technologies: We do not use web beacons, pixel tags, clear GIFs, or any other tracking technologies.
- No Third-Party APIs or SDKs: We do not integrate third-party APIs or software development kits that could collect your data.
- No PII Collection from General Visitors: We do not collect personally identifiable information such as names, email addresses, phone numbers, or any other data that could identify you when you simply visit our website.
- No Data Selling or Sharing: We never sell, share, rent, or otherwise disclose any personal information to third parties for their marketing or commercial purposes.
Collection of Personal Information from Customers
While we do not collect Personal Data from general website visitors, **we do collect and Process Personal Information when you become a customer** or engage in business transactions with us. This includes information necessary to:
- Establish and maintain customer accounts
- Process orders and payments
- Provide products and services
- Fulfill contractual obligations
- Provide customer support and service
The Personal Information we collect from customers may include names, business contact information, payment information, and other data necessary to perform our services under contract.
Log File Information
ECS Networks' hosting providers may record standard log file information in connection with the operation and security of our websites. This technical information may include IP addresses, browser types, and pages accessed. ECS Networks does not use this information to identify individual visitors and does not sell or share this information with third parties for marketing purposes.
Web Links
Emails from ECS Networks may contain links that are designed to take you to a web page after redirection through ECS Networks' servers (or those of its suppliers). We use the information we obtain during the redirection process to determine whether a particular marketing initiative is effective and may collect information connected to your identity. If you do not want ECS Networks to collect information about the links that you click, you can choose a text-based version of the message (if the option is available). You may also choose not to click the links we provide in the emails we send to you and search online for the relevant resource independently.
Information from Other Sources
We may obtain Personal Data about you from other sources, including through third party services and organizations to supplement information provided by you. For example, if you access our website, applications, products and services through a third-party application, such as an app store, a third-party login service, or a social networking site, we may collect information about you from that third-party application that you have made public via your privacy settings. Information we collect through these services may include your name, your user identification number, your user name, location, gender, birth date, email, profile picture, and your contacts stored in that service. This supplemental information allows us to verify information that you have provided to us and to enhance our ability to provide you with information about our business, products, and services.
When we Process Personal Data on behalf of our customers in the performance of a contract, the customer's privacy policy applies to such Processing. ECS Networks relies on its customers to provide ECS Networks with Processing instructions that comply with those customers' privacy obligations to you.
Use of Personal Data
ECS Networks is committed to collecting Personal Data for specified and legitimate purposes, to limit its Processing to the stated purpose, and to not Process that data further in a manner incompatible with such purpose.
Lawful Bases for ECS Networks Processing
ECS Networks will use Personal Data where reasonably necessary to fulfill ECS Networks' business needs (as described below), including to:
- Perform a contract with you or take steps at your request prior to entering into a contract;
- Comply with a regulatory or legal obligation;
- Protect your vital interests or that of another natural person;
- Perform a task carried out in the public interest;
- Carry out Processing with your consent, which you may withdraw at any time as described below;
- Further a legitimate interest of ECS Networks or a third party including, but not limited to:
- Researching and developing products, services, marketing or security procedures to improve their performance, resilience, reliability or efficiency;
- Auditing related to transactions, short-term transient use in accordance with applicable law, debugging to identify and repair errors that impair existing intended functionality and undertaking activities to verify or maintain the quality or safety of a service or device;
- Detecting security incidents, protecting ECS Networks personnel, property and assets from malicious, deceptive, fraudulent or illegal activity including threats or harm including to ECS Networks' information technology infrastructure, Intellectual property, or goodwill or reputation and prosecuting those responsible for that activity;
- Ensuring compliance with relevant corporate policies and terms; or
- Optimizing utilization of global corporate resources including the administration of business transactions, personnel and information technology systems.
Additional Business Purposes
In addition to the foregoing, ECS Networks may Process Personal Data in the following specific purposes and circumstances:
- Contract Data. As described above, ECS Networks will use Contract Data consistent with applicable contractual obligations with its customers and applicable law. ECS Networks also may use Contract Data to facilitate compliance with regulatory and legal requirements.
- Deidentified Data. For deidentified or aggregated data, which was formerly Personal Data, but which can no longer identify individuals, ECS Networks may conduct research and development, statistical, trend or pattern analysis in order to continuously improve our products, services, processes, and security procedures.
- Sales and Marketing. ECS Networks may use your Personal Data for sales and marketing purposes, including contacting you for feedback in customer satisfaction surveys or for market research purposes, providing you with marketing literature on products and services, notifying you of events, and providing you with information about ECS Networks. You may always change your privacy preferences as set forth below. From time to time, ECS Networks may co-brand an offering or a communication with a third party, which may also collect your Personal Data. In such cases, the use of your Personal Data by such third parties is covered by their respective privacy policies, and not this Privacy Policy. In cases where you choose to forward a page from this website to another individual (where such option is available), ECS Networks may request certain Personal Data about that individual to complete your request, such as name and email address, but ECS Networks will not make further use of such information. ECS Networks' use may include, but is not limited to, making sales calls, sending marketing communications, delivering or completing requested services or transactions, and tracking and analyzing a series of transactions.
- Social Networking Tools. If ECS Networks uses social networking widgets or tools to provide information to you, your information will be governed by the terms of use and the privacy policy for the applicable social networking platform.
- Fulfilling Business Transactions. ECS Networks may use your Personal Data to fulfil business transaction requests with you or your organization. With respect to our customers, such requests may include, but are not limited to, maintaining or servicing accounts, verifying customer information, processing payments, providing advertising and marketing services, providing analytics services, undertaking internal research of technological development and demonstration, providing products or services including delivering notifications of product issues, fixes or updates, or contacting you in response to your questions, comments, or requests. With respect to our suppliers, such requests may include issuing purchase orders, receiving invoices, or providing other information such as forecasts. If, in providing service or support (including support to assist you with the use of our websites or applications), we engage you telephonically or via electronic communications through tools such as email or online chat, we may monitor or record our interactions for purposes of quality assurance, training, or to document the details of the interaction or transaction.
- Recruitment. If you seek employment with ECS Networks, you may provide us with information about yourself, such as a resume. We may utilize automated processing techniques for candidate applications for qualitative scoring or ranking to optimize the efficiency of our recruiting practices. In such cases, however, this Processing is overseen by our Human Resources personnel. We may use this information throughout ECS Networks to consider you for employment purposes and may keep your information on file for future consideration, to support ECS Networks' compliance with applicable legal requirements, and as otherwise set forth in this Privacy Policy or in a separate notice that may be provided to you.
California Privacy Rights
California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights include:
- The right to know what personal information is collected, used, shared, or sold.
- The right to request deletion of personal information, subject to certain exceptions.
- The right to opt-out of the sale of personal information. ECS Networks DOES NOT sell or share your personal information.
- The right to non-discrimination for exercising their privacy rights.
If you are a California resident and wish to exercise any of these rights, please contact us at compliance@ecsnetworks.com.
For more information, please visit the California Attorney General's website.
